Where to Find Us
1902 Memorial Ave SW
Suite A
Roanoke, VA 24015
(540) 206-2724
Thank You!
Have a question or comment? We'd love to hear from you! You can reach us via email at bigdaddysmunchies@gmail.com or by phone at 540-293-8040
Refund & Exchange
No Refund Policy
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Due to the nature of our products, Big Daddy's Munchies ("Company", "we", "us", "our") does not offer refunds on any products sold. Before making a purchase, please understand that all sales are final.
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1. Product Nature
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We specialize in freeze-dried foods, which inherently have a unique texture and quality. We recognize that individual preferences vary greatly, and the texture of freeze-dried foods may not be to everyone's liking. As such, we encourage our customers to consider this before purchasing.
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2. No Refunds
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Once an order is processed and shipped, we cannot offer a refund, return, or exchange due to the personal taste or texture preferences. All sales are final.
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3. Exceptional Circumstances
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In the case of receiving damaged or incorrect items, please contact us within [insert number of days, typically 7-14] days of receiving your order. We will require photographic evidence of the damaged or incorrect item. Our team will assess the situation and, at our sole discretion, may offer a replacement or store credit. This does not guarantee a refund of any kind.
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4. Contact Information
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For any questions or concerns regarding our refund policy or products, please contact us at [insert contact information]. We are committed to ensuring that your experience with us is satisfactory and encourage feedback on our products and services.
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5. Policy Changes
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We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
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By purchasing from Big Daddy's Munchies, you acknowledge and agree to our No Refund Policy.